Terms and Conditions
Terri Tutor
Welcome to Terri Tutor. By enrolling in tutoring services or booking lessons with Terri Wolpert you agree to the following Terms and Conditions. Please read them carefully.
1. Payment Terms
- Advance Payment: Payment in advance is strongly encouraged to secure your preferred regular session times.
- Payment Due Date: All lesson fees must be settled prior to or at the start of the scheduled session unless a separate arrangement has been agreed upon in writing.
2. Cancellations, Rescheduling and “No Shows”
- Notice Required: A minimum of 12 hours’ notice is required for any lesson cancellation or rescheduling request.
- Late Cancellation Fee: If less than 12 hours’ notice is provided, 50% (one half) of the lesson fee is payable.
- No shows: In the case of a “No Show” where a student fails to turn up for a scheduled session with no notice provided, 100% of the lesson fee is payable.
- Make-Up Lessons:
- If at least 12 hours’ notice is provided, a make-up lesson will be offered.
- Make-up lessons will be scheduled at a time that suits Terri’s availability.
3. Refund Policy
- No Refunds: Under no circumstances are refunds provided for prepaid lessons or fees paid under these Terms and Conditions. Any eligible missed lessons (where at least 12 hours’ notice was given) will strictly be provided as make-up sessions.
4. Fees outstanding
- When there are fees outstanding or if they are not paid on the day of the lesson, future lessons may be suspended pending payment – and recovery procedures initiated.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales (NSW), Australia.
By booking a lesson with Terri Tutor, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.